Hi allAttached as a PDF is the current draft of the implmentation guidance re Ombudsman.Live Google doc link here: https://docs.google.com/document/d/1OVTbu1wHBNIMJM4sBW3qCUrfcXvr7vUCZG37QPIBFFE/editI hope this works!bestJordan--Jordan Carter
Group Chief Executive
InternetNZ
Office: +64 4 495 2118 | Mobile: +64 21 442 649 | Skype: jordancarter
Email: jordan@internetnz.net.nz
A better world through a better Internet
Jordan Carter
Group Chief Executive
InternetNZ
Office: +64 4 495 2118 | Mobile: +64 21 442 649 | Skype: jordancarter
Email: jordan@internetnz.net.nz