Jordan Carter has attached the following document:

Impl Guidance - Ombudsman - v2

Hi all

Please (I hope) find attached a PDF of current implementation guidance on the Ombudsman, with the live doc at:

https://docs.google.com/document/d/1OVTbu1wHBNIMJM4sBW3qCUrfcXvr7vUCZG37QPIBFFE/edit

best
Jordan

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