Hi all

Attached as a PDF is the current draft of the implmentation guidance re Ombudsman.

Live Google doc link here: https://docs.google.com/document/d/1OVTbu1wHBNIMJM4sBW3qCUrfcXvr7vUCZG37QPIBFFE/edit

I hope this works!

best
Jordan
--

Jordan Carter

Group Chief Executive

InternetNZ


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