Dear Colleagues, In different WS2 Subgroups new processes or functionalities and/or new possible problems and/or complains are arising from the work. Along with those issues the question of independence (from Staff, from Board, from part of the community…) was also discussed. The evolution of role of the ICANN Ombuds Office (IOO) is at the center of the IOO Subgroup. The new Complaints Office role is also discussed in various subgroups. How to best organize the « complaints » OfficeS need to be work out? It is the reason I send you the document attached. Your comments are welcome. If you consider the topic useful, we may need to schedule some time to discuss that during our F2F meeting in Copenhagen. Please find it attached in a doc format and in a PDF format. Do we ned a Google doc? Thanks for your consideration and your help. All the best Sébastien Bachollet For ICANN lists sebicann@bachollet.fr
Dear Sebastian thank you. As a comment to the document: The independence of the ombudsman's office is not only necessary. It is imperative. Its decisions must be binding, and should be limited and related to dealing with cases inherent in the defense of rights of participation and action of citizens or users. The document seems appropriate to structure at least the following areas: 1. Scope and functions 2. Their administrative and financial autonomy 3. Mechanisms and procedures and 4. Resolutions and their implementation. It is also essential to provide timely care and in the language of those affected. Carlos Vera Ecuador
On Feb 22, 2017, at 9:23 AM, Sebastien Bachollet <sebicann@bachollet.fr> wrote:
Dear Colleagues, In different WS2 Subgroups new processes or functionalities and/or new possible problems and/or complains are arising from the work. Along with those issues the question of independence (from Staff, from Board, from part of the community…) was also discussed. The evolution of role of the ICANN Ombuds Office (IOO) is at the center of the IOO Subgroup. The new Complaints Office role is also discussed in various subgroups. How to best organize the « complaints » OfficeS need to be work out?
It is the reason I send you the document attached. Your comments are welcome. If you consider the topic useful, we may need to schedule some time to discuss that during our F2F meeting in Copenhagen.
Please find it attached in a doc format and in a PDF format. Do we ned a Google doc?
Thanks for your consideration and your help. All the best
Sébastien Bachollet For ICANN lists sebicann@bachollet.fr <ICANN_ccwg_accountability_WS2_Ombuds&Co_en_sbt_V2.docx> <ICANN_ccwg_accountability_WS2_Ombuds&Co_en_sbt_V2.pdf> _______________________________________________ Accountability-Cross-Community mailing list Accountability-Cross-Community@icann.org https://mm.icann.org/mailman/listinfo/accountability-cross-community
Dear Sebastien, I still think there may be somebody with some problem to raise, and you will not know exactly if you should go to Ombusd or the Complaint Officer. In this paragraph: Key Responsibilities Responsible for receiving, investigating and responding to complaints about ICANN's effectiveness as an organization and will be responsible for all complaints systems and mechanisms across the ICANN organization. I believe clarification is needed on "... all complaints systems and mechanisms across the ICANN organization." Kind regards Alberto El 2017-02-22 11:23, Sebastien Bachollet escribió:
Dear Colleagues, In different WS2 Subgroups new processes or functionalities and/or new possible problems and/or complains are arising from the work. Along with those issues the question of independence (from Staff, from Board, from part of the community…) was also discussed. The evolution of role of the ICANN Ombuds Office (IOO) is at the center of the IOO Subgroup. The new Complaints Office role is also discussed in various subgroups. How to best organize the « complaints » OfficeS need to be work out?
It is the reason I send you the document attached. Your comments are welcome. If you consider the topic useful, we may need to schedule some time to discuss that during our F2F meeting in Copenhagen.
Please find it attached in a doc format and in a PDF format. Do we ned a Google doc?
Thanks for your consideration and your help. All the best
Sébastien Bachollet For ICANN lists sebicann@bachollet.fr _______________________________________________ Accountability-Cross-Community mailing list Accountability-Cross-Community@icann.org https://mm.icann.org/mailman/listinfo/accountability-cross-community
Hello Alberto,
I still think there may be somebody with some problem to raise, and you will not know exactly if you should go to Ombusd or the Complaint Officer.
If there is an issue with unfair treatment by employees or contractors associated with the ICANN Organization - the complaint should first go to the complaints officer. Most Ombudsman will generally ask if you have first raised the complaint through the normal complaint processes for an organisation. If the complaint hasn’t been resolved to your satisfaction - then go to the Ombudsman. If the complaint is about unfair treatment by members of the volunteer community then typically this should go to the Ombudsman - but the Ombudsman might first ask if you have raised the issue with the chair of the relevant working group, stakeholder group, constituency, supporting organization council, advisory committee, or board. Regards, Bruce Tonkin Member of the Registrars Stakeholder Group within the GNSO
Thanks Bruce. I do not like it either. Whenever someone has a problem, if you go first to one of the options, and it is not correct, they will tell you to go to the other. And it's a bad image. This should be clear to anyone, not just to those of us who have experience. Kind regards Alberto El 2017-02-23 20:14, Bruce Tonkin escribió:
Hello Alberto,
I still think there may be somebody with some problem to raise, and you will not know exactly if you should go to Ombusd or the Complaint Officer.
If there is an issue with unfair treatment by employees or contractors associated with the ICANN Organization - the complaint should first go to the complaints officer. Most Ombudsman will generally ask if you have first raised the complaint through the normal complaint processes for an organisation. If the complaint hasn’t been resolved to your satisfaction - then go to the Ombudsman.
If the complaint is about unfair treatment by members of the volunteer community then typically this should go to the Ombudsman - but the Ombudsman might first ask if you have raised the issue with the chair of the relevant working group, stakeholder group, constituency, supporting organization council, advisory committee, or board.
Regards, Bruce Tonkin
Member of the Registrars Stakeholder Group within the GNSO
_______________________________________________ Accountability-Cross-Community mailing list Accountability-Cross-Community@icann.org https://mm.icann.org/mailman/listinfo/accountability-cross-community
Dear colleagues, Please find attached a new version of the draft document regarding the « Complaints » OfficeS. Hope that it could be discuss during our F2F in Copenhagen. All the best SeB Sébastien Bachollet For ICANN lists sebicann@bachollet.fr
Début du message réexpédié :
De: Sebastien Bachollet <sebicann@bachollet.fr> Objet: WS2 and Ombuds, Compaints,... Offices Date: 22 février 2017 à 15:23:08 UTC+1 À: CCWG accountability WS2 <accountability-cross-community@icann.org>
Dear Colleagues, In different WS2 Subgroups new processes or functionalities and/or new possible problems and/or complains are arising from the work. Along with those issues the question of independence (from Staff, from Board, from part of the community…) was also discussed. The evolution of role of the ICANN Ombuds Office (IOO) is at the center of the IOO Subgroup. The new Complaints Office role is also discussed in various subgroups. How to best organize the « complaints » OfficeS need to be work out?
It is the reason I send you the document attached. Your comments are welcome. If you consider the topic useful, we may need to schedule some time to discuss that during our F2F meeting in Copenhagen.
Please find it attached in a doc format and in a PDF format. Do we ned a Google doc?
Thanks for your consideration and your help. All the best
Sébastien Bachollet For ICANN lists sebicann@bachollet.fr <mailto:sebicann@bachollet.fr>
Cher Sebastien, Fut un Plaisir (meme si fugace) de te rencontrer à Copenhagen. J'ai cru même voir ta femme circuler au Bella center (salues là de ma part). Pour ce qui concerne la question des commentaires sur les mécanismes de complaints à l'ICANN personne ne m'a contacté. Si tu veux bien me donner le contact au quel écrire pour se porter volontaire, je le ferais tout de suite. Mille mercis. Giacomo From: accountability-cross-community-bounces@icann.org [mailto:accountability-cross-community-bounces@icann.org] On Behalf Of Sebastien Bachollet Sent: jeudi 2 mars 2017 14:28 To: CCWG accountability WS2 <accountability-cross-community@icann.org> Subject: [CCWG-ACCT] Fwd: WS2 and Ombuds, Compaints,... Offices Dear colleagues, Please find attached a new version of the draft document regarding the « Complaints » OfficeS. Hope that it could be discuss during our F2F in Copenhagen. All the best SeB Sébastien Bachollet For ICANN lists sebicann@bachollet.fr<mailto:sebicann@bachollet.fr> Début du message réexpédié : De: Sebastien Bachollet <sebicann@bachollet.fr<mailto:sebicann@bachollet.fr>> Objet: WS2 and Ombuds, Compaints,... Offices Date: 22 février 2017 à 15:23:08 UTC+1 À: CCWG accountability WS2 <accountability-cross-community@icann.org<mailto:accountability-cross-community@icann.org>> Dear Colleagues, In different WS2 Subgroups new processes or functionalities and/or new possible problems and/or complains are arising from the work. Along with those issues the question of independence (from Staff, from Board, from part of the community…) was also discussed. The evolution of role of the ICANN Ombuds Office (IOO) is at the center of the IOO Subgroup. The new Complaints Office role is also discussed in various subgroups. How to best organize the « complaints » OfficeS need to be work out? It is the reason I send you the document attached. Your comments are welcome. If you consider the topic useful, we may need to schedule some time to discuss that during our F2F meeting in Copenhagen. Please find it attached in a doc format and in a PDF format. Do we ned a Google doc? Thanks for your consideration and your help. All the best Sébastien Bachollet For ICANN lists sebicann@bachollet.fr<mailto:sebicann@bachollet.fr> ------------------------------------------------------------------------------ ************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the system manager. This footnote also confirms that this email message has been swept by the mailgateway **************************************************
participants (5)
-
asoto＠ibero-americano.org -
Bruce Tonkin -
Carlos Vera -
Mazzone, Giacomo -
Sebastien Bachollet