[http://www.icann.org/images/gradlogo_bow.jpg]<http://www.icann.org/> March 2013 Contractual Compliance Monthly Update Internet Corporation for Assigned Names and Numbers http://www.icann.org/en/resources/compliance/ March 2013 ________________________________ Table of Contents 1<http://www.icann.org/en/resources/compliance/update/update-mar13-en.htm#foot...> * General Update<http://www.icann.org/en/resources/compliance/update/update-mar13-en.htm#1> * Audit Program Update<http://www.icann.org/en/resources/compliance/update/update-mar13-en.htm#2> * Complaints Handling and Enforcement Summary<http://www.icann.org/en/resources/compliance/update/update-mar13-en.htm#3> General Update Consolidated Complaint Management System Launched As communicated in the 2013 February Update<http://www.icann.org/en/resources/compliance/update/update-feb13-en.htm>, the Whois Data Problem Report System successfully migrated to the new and enhanced complaint management system on 25 March 2013. The improved user experience included easier navigation, frequently asked questions and guidance, improved email correspondence and a follow-up continuous improvement pulse survey to the reporter and the contracted party. The frequently asked questions and the guidance will be available in all six UN languages. Link to the new complaint submission on the ICANN.ORG page http://www.icann.org/en/resources/compliance/complaints. Readers may find this "how to" video interesting http://domainnamewire.com/2013/04/01/video-how-to-submit-an-invalid-whois-co.... Domain Name Wire presented the information well. Next Steps for the Consolidated Complaint Management System By ICANN 47, the plan is to complete the migration of the remaining contractual compliance complaint types, add multiple complaint submission and gradually rollout the process and approach for bulk Whois Inaccuracy complaint submission. Audit Program Update ICANN continued document reviews and generation of individual Audit Reports to each participant in the Year One Audit Program. The Audit Phase runs from 7 January 2013 until 12 April 2013. By end of March 2013, ICANN issued 192 total individual Audit Reports; 187 sent to registrars and five Registries. The report highlights a "No Deficiencies" audit report, which will require no further action, or "Deficiencies" audit report, which will require further action (including an action plan with expected dates of remediation and/or evidence to immediately cure the issue). [http://www.icann.org/sites/default/files/assets/audit-year-1-650x387-19apr13...] Documents provided in over 22 languages, encompassing 35 different countries. Year-1 Audit Program Milestone Dates Request for Info Audit Phase Reporting Phase Remediation 1st Notice 2nd Notice 3rd Notice Begin End Begin End 26 Nov. 2012 17 Dec. 2012 28 Dec. 2012 7 Jan. 2013 12 Apr. 2013 15 April 2013 19 April 2013 22 April 2013 Please refer to http://www.icann.org/en/resources/compliance/audits to learn more about this program. Complaints Handling and Enforcement Summary [http://www.icann.org/sites/default/files/assets/notification-process-complai...] ENFORCEMENT ACTIVITY for MARCH 2013 SENT DATE DUE DATE IANA ID REGISTRAR NOTICE TYPE STATUS FAILURE NOTICE BASIS 1-Mar-13 404 C I Host, Inc. Termination Registrar becomes bankrupt or insolvent (RAA 5.3.7) ENFORCEMENT UPDATES from PRIOR MONTHS 18-Jan-13 8-Feb-13 1039 Cheapies.com Inc. Breach Data and Documents under Review by ICANN Provide communication records (RAA 3.4.3) 1039 Cheapies.com Inc. Breach Data and Documents under Review by ICANN Provide a reasonable opportunity to unlock the domain name (IRTP 3) 1039 Cheapies.com Inc. Breach Data and Documents under Review by ICANN Provide AuthInfo code (IRTP 5) 5-Feb-13 26-Feb-13 1017 Black Ice Domains, Inc. Breach Cured Provide documents within 15 days (RAA 5.9.2) [http://www.icann.org/sites/default/files/assets/performance-results-650x460-...] Please refer to http://www.icann.org/en/resources/compliance/notices for up-to-date information. ________________________________ 1<http://www.icann.org/en/resources/compliance/update/update-mar13-en.htm#note...> This update is provided for information purposes only. Please do not rely on the information contained within this update to make conclusions or business decisions. This message was sent to matt.ashtiani@icann.org<mailto:matt.ashtiani@icann.org> from: ICANN | 12025 Waterfront Drive Suite 300 | Los Angeles, CA 90094-2536 Email Marketing by [http://app.icontact.com/images/icontact_tryFree.gif] <http://www.icontact.com/a.pl/144186> Manage Your Subscription <http://app.icontact.com/icp/mmail-mprofile.pl?r=24564788&l=6333&s=BCA3&m=910...>