Thanks for this Rinalia. I've forwarded this to the Outreach and Engagement SC Dev Anand On Sunday, 6 November 2016, Rinalia Abdul Rahim <rinalia.abdulrahim@board. icann.org> wrote:

Dear ALAC and RALO Leaders,

I thought I would share this report with you. It is a personal initiative of the IETF Liaison to the ICANN Board (permission was given to share the report where it can be helpful). There are constructive suggestions on what may help end users who walk into an ICANN meeting with no previous understanding of the organisation or community.

Best regards,

Rinalia

-- Rinalia