I am taking advantage of my new "freedom" to do some long overdue
cleanup. I found a short handwritten document I wrote about 10 years
ago (after I had been involved with the ALAC for a year or two) on
what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other
parts are not.
=================
Users want an experience that is:
-Satisfying
-Safe
-Predictable
-Easy to access and fast
SO: +1 to the above. Especially the predictability. A user does not want to start getting debit alert for a service not rendered due to his/her usage of a CD on the internet.
In a bit more detail, this means:
- No SPAM
- No Phishing
SO: I doubt typical users really know this enough for them to determine if they want it (or not). Especially phishing....
- Reproducible
- Mail gets delivered
- Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of
Least Astonishment
(https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And
most have no interest in how the Internet actually works. A classic
quote from Arthur C. Clarke is "Any sufficiently advanced technology
is indistinguishable from magic." It doesn't matter how or why it
works, as long as it works.
SO: Ditto, indeed this is well stated.
Regards