Dear Community: I thought you would be interested in seeing the text of emails which ICANN staff are sending to the large numbers of RegisterFly customers who are contacting ICANN directly for help with their domains, as it also provides some information on what actions ICANN is taking to deal with the situation. --- Thank you for your email. ICANN is taking action in relation to RegisterFly. We have found them to be in breach of their Accreditation Agreement and we have demanded that they address these breaches. In addition to this legal action, ICANN convened a telephone conference among those needed to implement a plan that will help cease unintended deletions. The participants were Registries holding RegisterFly names. The Registries involved have agreed to move any RegisterFly names in Redemption Grace Period status into Server-Delete-Prohibited status. This will prevent them from being deleted from the registry and becoming available for re-registration by others. ICANN is also working to copy and protect data regarding registration applications and registered name holders. Our website http://www.icann.org and our blog http://blog.icann.org/ are updated regularly with information about what ICANN is doing to assist people affected and this is the best source for you to get information you need in the future. Information on transfer policy can also be found at http:// www.icann.org/transfers/ I do appreciate how stressful this situation must be for you and hope the information above is of assistance. --- -- Regards, Nick Ashton-Hart Director, At-Large ICANN PO Box 32160 London N4 2XY United Kingdom Main Tel: +44 (20) 8800-1011] USA Tel: +1 (202) 657-5460 Fax: +44 (20) 7681-3135 mobile: +44 (7774) 932798 email: nick.ashton-hart@icann.org Win IM: ashtonhart@hotmail.com / AIM/iSight: nashtonhart@mac.com / Skype: nashtonhart Online Bio: https://www.linkedin.com/in/ashtonhart