Dear At-Large and All, The IFRT had its 11th meeting via teleconference on 12 May 2020, 18:00 UTC. This meeting discussed the following: -- Presentation on how PTI solicits customers' feedback -- Questions to CSC -- Evaluate workload and availability / how to move work along / non-public documents/NDAs Presentation on IANA customer feedback activities and the high level notes of this meeting are attached for your information. The meeting's minutes and Zoom playback can be found at: https://community.icann.org/display/ifr/May+12+2020+%2818%3A00+UTC%29+-+Call... As the representative of At-Large and the AP region at IFRT, if you have any questions, concerns, suggestions or opinions, please do not hesitate to contact me, so that I may present them at IFRT. Thank you all. Kaili Kan