Danny and all, Maybe we should be copying these complaints directly to DOC/NTIA so as to raise awarness/concern as to the lack of addressing them by the ICANN staff so that than maybe ICANN will be under a more direct oversite by DOC/NTIA as in accordance with the MOU? It's clear that some oversite is necessary along with some adult supervision. I only would hope that DOC/NTIA is up to the task... A failure of good open and transparent communication, is a demonstration of failing or poor leadership. Danny Younger wrote:

Hello Kieren,

When a member of the public writes that "I have emailed the webmaster a few times about this matter, but as with all emails to the webmaster on any subject, I have never received a reply", then this clearly points to a problem.

Someone that serves in the capacity of Manager of Public Participation might indeed wish to look into why a member of ICANN Staff (the webmaster) appears to be routinely ignoring messages from the public.

and as to the non-answer that you provided to Dale, I think you could have done much better...

The WDPRS handles over 100,000 complaints monthly. If there is a problem with system-generated follow-ups as he has indicated, then this is a major concern.

...perhaps you'll get around to actually looking into the problem at some point.

regards, Danny

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