Alan, As the comment was posted 13 October, three days after the "renewal", the problem likely hasn't been resolved. To me, incidents of this type lend credence to the need to establish a Uniform Customer Complaint Resolution Mechanism such as the one that AuDa uses -- see http://www.auda.org.au/policies/auda-2004-04/ (especially articles 14 & 15). As formulating a Resolution Mechanism should probably be a process managed by the GNSO, what is your view on having the ALAC transmit such a request to the GNSO Council? ____________________________________________________________________________________ Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC