It's good that everyone is thinking of how to make this as easy as possible for survey takers. Below are a few ideas that might help to increase response rates and/or decrease burden on survey-takers. If you have adopted them already, please forgive me for being an inconsistent follower of your diligent work.

*At the top of the survey and in communications about the survey, let folks know in simple plain language the value the survey has for them; how the information will be used; and by whom. "By filling out this survey you are helping…."

* Give people an estimated time for how long the survey will take to fill out. (This should be based on the time it actually takes a few early volunteers to fill it out.)

*Signal how many questions a respondent has to completed throughout the survey. (For example "X% complete" or "7 of 8 questions completed.") People will be a lot happier with a longer survey if they know it before hand and can assess their progress as they move through it.

* For each language that the survey is translated into, have at least one person take the survey while reading it aloud while someone else listens along. This is the fastest and most accurate way to identify confusing and ambiguous language. Repeat the process until no one is confused. Then unloose on the masses. Testing with a real person is incredibly helpful!

*Give people the option of filling out the survey by other means. For example, if it's a web survey, also give people the option of emailing responses, or by phone interview, etc. I'm using these as examples of alternative media, those of you more familiar with different regions will know the preferred range of media people are comfortable with and have access to. Offering multiple options sounds like a lot more work, in long run, if you get just a few more people by accommodating their preferences it's worth it.

* Advertise on the survey and in communication a contact person that they can reach out to if they have trouble.

*Be friendly and persistent. It WILL take work to get 100% of responses. Assume that everyone wants to participate and will do so with gentle and consistent effort.

On Sep 23, 2013, at 1:00 AM, CAFEC wrote:

good idea, nothing to modify

Baudouin
--------------------------------------------
En date de : Lun 23.9.13, Thompson, Darlene <DThompson1@GOV.NU.CA> a écrit :

Objet: Re: [Atlas-ii] Survey
À: "tijani.benjemaa@topnet.tn" <tijani.benjemaa@topnet.tn>, "'At-Large Capacity Building WG'" <capacity-building-wg@atlarge-lists.icann.org>, "atlas-ii@atlarge-lists.icann.org" <atlas-ii@atlarge-lists.icann.org>
Date: Lundi 23 septembre 2013, 3h09

Agree with all changes.

D

Darlene A. Thompson
CAP Administrator
N-CAP/Department of Education
P.O. Box 1000, Station 910
Iqaluit, NU X0A 0H0
Phone: (867) 975-5631
Fax: (867) 975-5610
dthompson@gov.nu.ca
________________________________________
From: atlas-ii-bounces@atlarge-lists.icann.org
[atlas-ii-bounces@atlarge-lists.icann.org]
on behalf of Tijani BENJEMAA [tijani.benjemaa@topnet.tn]
Sent: Saturday, September 21, 2013 8:15 AM
To: 'At-Large Capacity Building WG'; atlas-ii@atlarge-lists.icann.org
Subject: [Atlas-ii] Survey

Dear all,

I proposed to Wolf to merge the ATLAS II and the Capacity
Building surveys for the following reasons:

· Both surveys are urgent since
both are needed for the Summit II

· If not merged, they will be
distributed in the same period, which will produce a
confusion and may lead to inconsistent answers or very few
ALSes responding

· The only disadvantage of
merging them is that it will result in a very long survey
that may discourage the ALSes to go through it.

· The proposal is to conceive a
survey of 3 parts:

o   Section 1: ALS Details

o   Section 2: Part dedicated to ATLAS II WG

o   Section 3: Part dedicated to Capacity
Building WG

· Section 1 will be very short
to provide up to date contacts and languages used

· Section 2 will be finalized by
the ATLAS II survey sub-group

· Section 3 will be a very short
part for Capacity Building

To make things practical, I’m proposing in the attached
file:

· What the CB WG thinks it could
be section 1

· Section 3 as shortened by a
small team in the CB WG (Dev, Carlos and myself).

I want to remind you that for the ATLAS II summit, the ALSes
need to be prepared for an effective and efficient
participation, and the CBWG is in charge of such
preparation. That’s why the CBWG needs this section of the
survey.

--------------------------------------------------------------------------------
Tijani BEN JEMAA
Executive Director
Mediterranean Federation of Internet Associations (FMAI)
Phone: + 216 41 649 605
Mobile: + 216 98 330 114
Fax:    + 216 70 853 376
--------------------------------------------------------------------------------

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