Dear all,
One of the topics we as staff wanted to inform on you under AOB at the Council was improvements to the ccNSO website.

Over the last month, after the Seoul meeting,  we as ccNSO staff with the help of other ICANN staff, have identified the following issues regarding the ccNSO website:

• With increase of activity of the ccNSO and ccTLD community, the use of the ccNSO website as mechanism to share information and inform community will increase.  
• Updating and maintenance of the ccNSO website is almost increasing exponentially with increased postings on the website. This is due to increased complexity (new activities) and current static nature of the website.  
• Decreasing overview of content due to increase complexity and volume of content.  Due to increased complexity, the value of the current navigation mechanism and heuristics to retrieve information is decreasing rapidly, i.e. It becomes more difficult for users to retrieve information.
• The design of the current website was based and followed the design of the ICANN home page as it was two and half years ago.
• The aesthetics are not inviting. Navigation is not self-explanatory anymore due to increased complexity and categories of information
  

To address (some) of the issues identified, we are starting a process to improve the web-sti.

The goal is to:
1. To create a website that is most helpful to users with a strong interest in the ccNSO;

2. Improve navigation, maintainability and sustainability of the website to cope with the increasing complexity and volume of content.

The start of the process will be to review the usability and navigation of the current  web-site with the user community and identify the changes the user community wants, if any. As user community we have identified the following groups:
CcNSO Councillors:
CcNSO Active members:
Working Group members:
CcNSO “Quiet” members:
CcTLD Non-members:
Regional Organisations:
Members of the ICANN staff.

In the next week two or three individuals from each of these groups will be approached for interviews ( taking approximately 30 minutes). The interviews are intended to take place some time in December, early January, depending on availability.
The consolidated results will be presented to the group, and based on the validated consolidated input, we will start the process of re-designing, if needed.
If you have any questions or comments please contact either Gabi, Kristina or me,
Kind regards,
Bart