Dear fellow council members,

I've attached a presentation related to the CIP-CCG cross-community group. Please review it and respond with any questions or comments.  I believe it will be on our agenda for Thursday.

The ccNSO has two voices, and Irina, in her role, has been invited to provide her valuable insights.  

Chris is also a part of this group and, while not directly asked to provide commentary, is well-positioned to offer additional insight.

For background, it is essential to know that moving from an external group conducting interviews and making recommendations to one adopting continuous improvement is, at its heart, a culture shift. This means creating and implementing mechanisms to facilitate feedback, flexibility, and ease of adoption. There is a natural tendency in an organization to be reluctant to change and embrace new ideas. While this may not be true within the ccNSO, other groups' responses still need to be seen. Continuous improvement exercises have shown that this approach relies heavily on active and consistent engagement within the community. It is critical to use tools that ensure unbiased feedback, especially from new members who may not feel they have a voice.

It's important to note that the degree of ‘standardization' that ICANN Org may seek could pose challenges and lead to inconsistency across the broader community. A 'light-touch' approach is advocated from the perspective of the ccNSO.  Similarly, there could be an opportunity for individuals from different communities to facilitate, resulting in cross-learning. This could be a powerful way to gain insights into significant issues in other communities.

When reviewing the slide show, please remember that “continuous” can take on multiple meanings, including the allocation of time, people, and potentially financial resources to be successful.

Regarding the ccNSO, engagement with members, including those who may have only been seen at one event and are not actively participating in workgroups, has been positive.

Communication is crucial to ensuring that continuous improvement is effectively utilized. 

Despite the current fiscal issues ICANN is experiencing, teaching facilitation along with leadership could significantly reduce costs compared to hiring an external party for a top-down review.

This approach requires careful planning, clear communication, strong leadership, and a commitment to a new culture. The GRC is confident in the ccNOS's culture to address these areas. A light hand from Org will benefit the broader community and the ccNSO.  That said, the effort should be fully supported.

Should the council wish to present this slide show to the broader ccNSO community, a webinar can be organized; however, it may be premature.

Please let Irina or me know if you have any questions or concerns.  

Respectfully,