ICANN's IANA Department has been working on a Business Excellence activity
since 2009, with a goal of sustainable, continual improvement. As part of
that work, the department has conducted a series of annual self-assessments
and made significant improvements in planning, process structure and
customer satisfaction.
users of our services about the work we have done and gather input for
future work to improve services in the future.
We hope you'll come along, share your experience with us and help us
identify improvements we can make in the future.