Dear all,
ICANN published the results of an annual survey that measures the perception of satisfaction among IANA functions customers regarding the services they receive. In the 2016 survey, which accounts for transactions
completed between September 2015 and August 2016, 94 percent of respondents reported being "satisfied" or "very satisfied."
View
Customer Survey Findings[iana.org] [PDF, 2.15 MB].
The IANA Functions Customer Survey measures satisfaction in relation to documentation quality, process quality, transparency, timeliness, accuracy, reporting and courtesy. ICANN commissioned Ebiquity, a
global reputation consultancy, to administer the survey. Those who make IANA functions transactions – top-level domain operators, protocol parameter and regional Internet registry managers, RFC authors, Internet Engineering Steering Group members, DNSSEC KSK
ceremony participants and .INT domain registrants – were invited to take the survey. This year, ICANN issued 4,286 invitations and 10 percent of customers responded.
Read more here:
https://www.icann.org/news/announcement-2-2017-01-11-en[icann.org]
Best regards,
Joke Braeken
ccNSO Policy Advisor
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