Dear All, Kindly find attached the ratified ALAC Statement on Recommendations to Improve ICANN’s Office of Ombudsman (IOO). Content of the statement is unchanged. Ratification information has been included on the cover page. ICANN Policy Staff in support of the At-Large Community E-mail: staff@atlarge.icann.org<mailto:staff@atlarge.icann.org> Website: atlarge.icann.org<http://atlarge.icann.org/> Facebook: facebook.com/icannatlarge<http://www.facebook.com/icannatlarge> Twitter: @ICANNAtLarge<http://www.twitter.com/ICANNAtLarge> [ignature_1100284785]