Hello All, I note that the GNSO members and ICANN staff have put a great deal of work into the GNSO improvements. The danger is that ICANN and the GNSO become very internally focussed, rather than ensuring that the end goal of improving the overall systems of domain names for Internet users is being met. I recommend that the GNSO consider what overall measures of performance we could use, that the external community could relate to, that ultimately determines whether any new structure is making a difference. For example what are the top 3 issues that the community at large believes that the GNSO should be working on and is expecting new policies to improve. The GNSO can then regularly report to the external community (ie those that don't attend ICANN) on progress on these top 3 issues. One is obviously new gTLDs - substantial progress has been made, but even for new gTLDs there are not clear measures on whether the policy has achieved its goals. For example is the measure of success how many new gTLDs get created, or how diverse the new gTLDs are, or whether there is participation from new communities of Internet users - maybe a combination of measure is appropriate. Other issues that I can think of at a very high level include: - ways to improve privacy of information that is published about registrants, and how to ensure that domain names can continue to be used for the free sharing of ideas and legal public criticism (ie freedom of speech) - ways to improve accountability for registrants that use domain names, and how to ensure that it is not easy to use domain name for illegal activity. I think the key is to articulate the top 3 issues in terms that the average Internet user can understand. Then the GNSO can survey both GNSO participants and the external community on whether they believe that the GNSO has introduced policies that have made progress on the key issues. Regards, Bruce Tonkin