Dear councilors, Please make sure you are running the latest version of Zoom. Older versions may hinder the smooth running of certain Zoom room features. To date the current version is: 5.3.1 If you are unsure how to check which version you have or how to update it, this page is quite helpful: https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-la... Please email gnso-secs@icann.org<mailto:gnso-secs@icann.org> if you have any questions, Thank you! Nathalie