Councillors, FYI. Stéphane Début du message réexpédié :

De : Kurt Pritz <kurt.pritz@icann.org> Objet : [soac-discussion] ICANN Stakeholder Satisfaction Survey Results to be Presented: Preview Date : 8 mars 2012 17:52:22 HNEC À : "soac-discussion@icann.org" <soac-discussion@icann.org> Cc : David Olive <david.olive@icann.org>, Robert Hoggarth <robert.hoggarth@icann.org>

Dear Community Leaders;

Thank you for your recent efforts to circulate the initial ICANN Stakeholder Satisfaction Survey to your respective communities.

We have tabulated the results and have produced a package of materials for interested community members. I have attached an executive summary of the survey results for your information that you may forward to members of your communities. We have posted the full survey administrator report (including much of the raw survey response data) on a special new page on the ICANN Community Wiki at https://community.icann.org/x/IaXbAQ. The ICANN staff will be reviewing the survey results on a department-by-department basis to identify opportunities for short-term and longer-term improvements.

There is no need to read and digest this material now, we will be presenting the material in a workshop created as the first opportunity for community input at the upcoming Public Meeting in San Jose, Costa Rica. The session will "unveil" the survey results as well as launch a community feedback on the process, design and logistics of future survey efforts (see http://costarica43.icann.org/node/29733). We wanted to provide you a preview.

This initial survey effort has been a learning experience. We would like the next survey effort to incorporate feedback and advice from your communities so that we can expand participation in future surveys, focus questions on the areas that need attention and address productive and meaningful changes in areas where it is warranted.

Thank you for your support of this effort. See you shortly in San Jose.

Best regards,

Kurt Pritz