Councilors - Please see below for a blog post on the distinction between the new Complaints Officer and the Ombudsman. This question was raised at the recent GDD Summit in Madrid. Thank you, J. ----------------- James Bladel GNSO Chair ---------- Forwarded message ---------- From: David Olive <david.olive@icann.org> Date: May 19, 2017, 02:51 -0700 Subject: [SOAC-Leaders] Clarifying the Roles of the ICANN Complaints Office and Ombudsman - ICANN Clarifying the Roles of the ICANN Complaints Office and Ombudsman <https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman#><https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman#><https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman#><https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman#><https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman#><https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman#> Last month, the ICANN organization officially launched<https://www.icann.org/news/blog/complaints-office-update-objectives-next-ste...> its Complaints Office, which serves a complimentary role to ICANN’s existing complaints processes<https://www.icann.org/resources/accountability>, such as Contractual Compliance<https://www.icann.org/resources/pages/compliance-2012-02-25-en>, Request for Reconsideration<https://www.icann.org/groups/board/governance/reconsideration> and the Ombudsman<https://www.icann.org/ombudsman>. However, we have noticed some confusion about the difference between the scope of the Complaints Office and the Office of the Ombudsman. We hope that this blog will help clarify and differentiate the roles and scopes of our offices. https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints... Sent from my iPhone David A. Olive Senior Vice President, Policy Development Support Managing Director, ICANN Regional Office –Istanbul