On 14. Jun 2021, at 22.03, Maureen Hilyard via CPWG <cpwg@icann.org> wrote:

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This is where I think our research needs to be directed - getting the views of endusers who dont yet know about ICANN and can give us feedback that would be more relevant for us to focus on

This sort of research  of end-user problems, needs and wishes is being done, I’m sure, at universities here and there around the world. ALS’s could be our net for catching  results that are relevant to the ICANN mission.

Best,

Yrjö