Dear Alan,

this is like lobbing correspondence over a wall... something which some of us are accustomed to. :-)
More seriously though, would it be possible to require that any such correspondence using an online form needs to email a copy of the form to the enquirer's email address as well as the registrant and provide both with a unique case ID? In effect, it's a CRM system. Online businesses use that all the time. I can live with a CRM system that tracks cases even without knowing who owns the domain name.
Kindest regards,

Olivier

On 13/02/2019 21:42, Alan Greenberg wrote:
There was bound to be one issue that we forgot today.

This is the fact that all communications with a registrant or tech 
contact will be via anonymized e-mail r a we form (which then is 
e-mail sent by the registrar).

Both are what I refer to as "black hole" communications. You tow the 
message out and unless there is a reply, you never know if it was 
really forwarded on your behalf, whether it was received. If it 
bounced, the Registrar may know that it did, but the sender does not.

With a real address, you can at least use a number of tools to try to 
determine if there is a path to the mail server or if the user 
exists. Here there is nothing.

Alan

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