Hi Donna, I will have to draft the open public forum document And set timelines etc. This is on my to -do list for today Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Wednesday 4 April 2018 at 19:28 To: Bart Boswinkel <bart.boswinkel@icann.org>, "CSC-review@icann.org" <CSC-review@icann.org> Subject: [Ext] RE: [CSC-Review] The Amended Charter--two remaining questions. Thanks Bart! So based on your information below, our Amended Charter is good to go. I assume we now need to focus on the text to accompany the posting of our report for public comment. Is this something you have already started to think about? Donna From: Bart Boswinkel [mailto:bart.boswinkel@icann.org] Sent: Wednesday, April 04, 2018 12:39 AM To: Austin, Donna <Donna.Austin@team.neustar>; CSC-review@icann.org Subject: [EXTERNAL] Re: [CSC-Review] The Amended Charter--two remaining questions. Donna, all, See inserted comment re your first question Thanks to everyone for efforts in pulling this together. Martin, I accepted most of your edits but not all. I have two remaining questions on the Charter that I’d appreciate feedback on. The SLA Change Procedure The language that we’ve included in the Charter (based on text suggested by Bart and Elaine) says that procedures will be developed. The CSC or the IANA Functions Operator can request a review or change to service level/s. The CSC, in consultation with the IANA Functions Operator, will develop procedures for changing service level/s including the removal of existing service levels or the inclusion of new service levels. These procedures will be commensurate with the type of the service level change being proposed. Informing the registry operators about proposed changes shall always be required; however, the type of service level change will determine whether it is necessary to conduct a community-wide consultation. The procedures may be updated from time to time, and will only become effective after publication of the process on the CSC webpage, and after informing the ccNSO Council and RySG, the direct customers. I thought the procedures had been developed and we intended to state this in the Charter and reference the procedures in the same way we reference the RAPs. Can you please confirm your recollection of what we agreed. BB Comment: this section now mandates the CSC to develop the procedures (which they have done). Once the charter is in place the procedures as developed will become effective in accordance with the above mechanism. CSC Consultations I’m a little confused about this section of the Charter. The CSC will, as need demands, conduct consultations with the IANA Functions Operator, meet with the direct customers of the naming services, and the ICANN community about the performance of the IANA Functions Operator. It potentially overlaps with the PTI Customer Survey and it may also overlap with the requirement for providing updates to direct customers under the meeting section. I’ve a mind to delete it but I want the agreement of everyone before I do so. Elaine, based on the comments we received from the CSC early on it does seem that the CSC has interpreted this to be associated with the customer survey in some way but I’d appreciate your feedback on whether this has been an issue fr the CSC. BB Comment: In December 2017 the RT discussed with CSC the need for these (additional) consultations. This was noted as follow: Slide 7. Focused Scope Byron: bullet on feed-back. PTI has proactively feedback, in charter there are elements CSC needs to do, for example consult community, and this drove interaction with PTI on survey. IANA survey is a customer survey. Beneficial and better document role. CSC input in survey better documented in charter. For CSC the survey provides opportunity to seek additional input and feedback, and is part of the remit of the CSC. Q: when results come back, does CSC look at result? Feed-back is important data-point to understand relation of customer with PTI. See also link with Function contract: The IANA Naming Function also requires PTI to consult with the CSC on the survey. Quote from Section 3.e of the IANA Naming Function Contract says: "Customer Service Survey. In accordance with ICANN’s Bylaws, Contractor shall collaborate with the CSC and ICANN to maintain and enhance the annual customer service survey consistent with the performance standards for Root Zone Management. " The CSC will need ( if circumstances demand) the ability to consult with the direct customers (and others), which may or may not include a customer survey. Donna Austin Neustar, Inc. / Senior Policy Manager, Registry Solutions Mobile: +1 310 890 9655 donna.austin@team.neustar / Website: home.neustar[home.neustar] Follow Neustar: LinkedIn[linkedin.com] / Twitter[twitter.com] Reduce your environmental footprint. Print only if necessary. The information contained in this email message is intended only for the use of the recipient(s) named above and may contain confidential and/or privileged information. If you are not the intended recipient you have received this email message in error and any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately and delete the original message.