yes, of course, lowers this to 19824 tickets per wo:man year:-)-O
 
Roughly 1 full time position per 100K tickets.
 
el

-- 
Sent from my iPhone
On 15. Apr 2026 at 00:45 +0200, Volker Greimann <volker.greimann@centralnic.com>, wrote:
 
Hi Eberhard, Ching,
 
You assume that people are not taking paid leave in your calculations. I agree, however, that any additional documentation requirements (or as I call them: useless "make‑work") will detract from the ability to review and action actual reports.
 
[…]