Volker and Mark:

Here is a rough draft of the proposal we discussed – feel free to edit away!

Small Group SLA Proposed Approach

Registrar response targets for SSAD requests will occur over two phases:

• Phase 1 begins six (6) months following the SSAD Policy Effective Date.
• Phase 2 begins one (1) year following the SSAD Policy Effective Date.

In Phase 1, registrar response targets for SSAD Priority 3 requests will be five (5) business days. Response targets will be measured using a mean response time, not on a per-response basis. The SSAD will calculate Registrar’s mean response target every [2 months] as a rolling average.

If Registrar fails the five-business day response target, the SSAD will alert Registrar, and Registrar will be prompted to provide a rationale to ICANN as to why the response target is not being met. Failure to provide a rationale to ICANN within [five (5) business days] will result in an ICANN Compliance inquiry.

In Phase 2, registrar compliance targets for SSAD Priority 3 requests will be ten (10) business days. Similar to the response targets, the compliance target will be measured using a mean response time, not on a per-response basis. The SSAD will calculate Registrar’s mean compliance target every [2 months]. If the Registrar’s mean compliance target exceeds ten business days, Registrar will be subject to compliance enforcement.

Response Targets and Compliance Targets shall be reviewed, at a minimum, annually. [Review mechanism is currently undecided.]

The Small Team recommends SSAD response times and associated statistics be as transparent as legally permissible in order to improve the SSAD and keep the community informed.