Dear GNSO Small Team,

As per today’s discussion, I am sharing the questions that will be used in the RDRS satisfaction surveys for registrars and requestors. These questions were curated in consultation with ICANN’s research team’s expertise. As mentioned, requestors will receive a case closure notification email with a link to survey every time their request concludes (when registrar marks the outcome in the RDRS), and participating registrars will receive a survey email about every 3 months.

Any questions, please let me know.

Thank you,

Yuko Yokoyama

横山悠子

Program Director

Strategic Initiatives, Global Domains & Strategy

Internet Corporation for Assigned Names and Numbers (ICANN)

Direct Line:  +1 310 578 8693

Mobile: +1 310 745 1517

E-mail:  yuko.yokoyama@icann.org

www.icann.org