Dear GNSO Small Team,

There has been a bit of an issue with one of the PDFs (registrar PDF contained both requestor and registrar questions in 2 pages, seemingly looking like both PDFs were the same document). To avoid confusion, I am attaching the corrected registrar PDF as well as the original requestor PDF so you have both easily available in once place.

Thank you Sarah for alerting me of this issue!

Yuko

From: Yuko Yokoyama <yuko.yokoyama@icann.org>
Date: Monday, November 13, 2023 at 1:57 PM
To: GNSO-EPDPP2-SmallTeam <gnso-epdpp2-smallteam@icann.org>
Subject: RDRS satisfaction survey questions

Dear GNSO Small Team,

As per today’s discussion, I am sharing the questions that will be used in the RDRS satisfaction surveys for registrars and requestors. These questions were curated in consultation with ICANN’s research team’s expertise. As mentioned, requestors will receive a case closure notification email with a link to survey every time their request concludes (when registrar marks the outcome in the RDRS), and participating registrars will receive a survey email about every 3 months.

Any questions, please let me know.

Thank you,

Yuko Yokoyama

横山悠子

Program Director

Strategic Initiatives, Global Domains & Strategy

Internet Corporation for Assigned Names and Numbers (ICANN)

Direct Line:  +1 310 578 8693

Mobile: +1 310 745 1517

E-mail:  yuko.yokoyama@icann.org

www.icann.org