Just a quick following, Andrea Glandon of ICANN staff let me run a quick test of the room, and I was able to completely login, see the chat, change my font color, etc., so everything was fine from my perspective by clearing cookies. Sincerely, George Kirikos 416-588-0269 http://ww.leap.com/ On Tue, Jun 12, 2018 at 2:02 PM, George Kirikos <icann@leap.com> wrote:

Hi folks,

I was having trouble getting into Adobe Connect on one my main computers today (which is a ChromeBox, running ChromeOS, a browser-based operating system, basically using the Chrome Browser for most things visible to the user). I ended up getting things working on a different computer (a Mac), albeit after 5 or 6 attempts at installing the plugin (and with warnings -- it might be 32-bit, and not compatible with future Mac operating system releases, which will require 64-bit apps).

Anyhow, after today's call, I was fiddling around with my main computer, and was finally able to connect, simply by clearing cookies!

I only needed to clear the "participate.icann.org" cookies (3 of them), and then it worked fine (I wasn't able to get into the room itself, because there was no active meeting, but it got further than before, so presumably would have worked; it asked for access to my mic, etc.).

When ICANN reactivated the service, it was likely on a different set of servers than before, and the cookies previously set by the old servers might be causing some sort of issue/conflict.

In conclusion, for next week's call, folks might want to try to clear their cookies (just for the participate.icann.org subdomain) if having login issues with Adobe Connect.

Sincerely,

George Kirikos 416-588-0269 http://www.leap.com/