hi all, thanks for saving me all that drafting time. here's a copy of what we came up with today Dispute resolution mechanisms Document informal AND formal mechanisms Informal mechanisms more attractive faster/easier Formal mechanisms used as last resort data suggests that they're rarely used reasons for low use not effective? unknown Describe 1st and 2nd level providers Registries ICANN approved 2nd level providers Helpful approach -- use cases Changes since we were chartered TEAC Vast increase in registry operators "Change of registrant" and associated policy/process changes Questions to ask Are they sufficient? Are they appropriate? Are they to be preferred? Are they even needed? Who provides them? Layers in the formal process Registries and ICANN-approved 2nd level providers Should this be retained or should Registries be dropped out? Who is using them? Who is aware of them? Are the right people aware of them? How did they become aware? Are they/should they be informed by their Registrar PHONE: 651-647-6109, FAX: 866-280-2356, WEB: www.haven2.com, HANDLE: OConnorStP (ID for Twitter, Facebook, LinkedIn, etc.)