Below is the latest version of draft proposed language for Relay, as discussed in the penultimate session of our face-to-face meeting today. As noted, this is intended to follow on to those preliminary conclusions agreed on previously (i.e. relating to electronic communications), and is at this point purely a draft for each of your SG/C/group’s consideration and further review by the full WG at a future meeting.
"A P/P service provider should notify the requestor upon becoming aware that delivery of the original form of electronic communication has failed. Notification may be by means of a technical mechanism or other means that relays notice of the delivery failure to the requestor and/or provides the requestor with alternate ways to escalate the issue.
As part of the escalation process, and provided there has been a certain minimum number of delivery failures within a certain specified time frame, the provider should upon request forward a further form of notice to its customer. A provider should have the ability to select the most appropriate means of forwarding (including to account for issues of cost) [and to charge a reasonable fee].”