Thanks Lisa!

As discussed at the meeting, I understand that requestors are not always clear on the outcomes for their requests, it sounds like the denial reasons are not always readily evident. This seems like a significant barrier to a positive user experience, and I think that registrars would be open to improvements re indicating the outcome to the requestors, but we all need more info first.

Here are the questions that arise for me:

• If a registrar selects 'denied' and then selects a reason from the menu, what is shown to the requestor? 
• How is it shown, does the requestor get an email or must they look at it in the RDRS interface? 
• How does the RDRS functionality for indicating outcomes compare to what requestors expect? 
• Should any difference be addressed by modifying what the registrar does in RDRS, or by educating the requestor on RDRS functionality?
  
• I know there is an optional box for further explanation, but I would generally expect that the provided menu of options should be enough info, do we need to revisit those and consider enhancements?

Thanks,

 

Hi All,

 

As promised, here is the list of enhancements I reviewed on our call today.  I’m hoping to get back to you toward the end of the week with details on timing for implementation for the items below.

 

System Enhancements for RDRS Requestors discussed on 11 March:

• Improved error messaging to address concerns surfaced at the EURALO roundtable (e.g. ccTLDs, non-participating registrars, unsupported TLDs)
• Language added to system interface to indicate which TLDs are not supported in RDRS (e.g. ccTLDs, mil, .int, .arpa, .gov, .edu)
• The “Help” link on the RDRS requestor home page will be anchored to the “RDRS Resources” section of the RDRS page of icann.org for better user experience
• RDRS FAQs for Requestors will be updated to include additional explanations on unsupported TLDs (e.g. .mil, .int, .arpa, .gov, .edu)

 

Thanks

 

Lisa Carter

Sr. Program Manager, Strategic Initiatives

 

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