Hello Standing Committee,

As a follow up to our discussion  on 7 October around RDRS User Experience Interviews during ICANN81, I’ve included the original 7 Questions ICANN approved for both registrars and requestors and the additional question Steve recommended adding.  Also included below is sample of the information ICANN will share during ICANN81 to promote the interviews.  Direct email invitations will  be sent to participating registrars and to any requestors who have registered for ICANN81 and agreed to receiving marketing for the meeting.  Interviews will take place in Istanbul and remotely for those not attending ICANN81 via Zoom .  It would be very helpful if the Standing Committee would share with colleagues that ICANN is conducting these interviews during the week of ICANN81, particularly for those that will not be attending ICANN81 and may want to do an interview via Zoom.

Sample RDRS User Interview Information that will be shared during ICANN81 via Flyer, Newsletter and Barker Screens:

ICANN Registration Data Request Service (RDRS) team Available for Requestor and Registrar User Experience Interviews during ICANN81:

The ICANN RDRS Team manages the day-to-day operations of RDRS, including gathering RDRS user feedback to improve the user experience for requestors (including governments, law enforcement, threat intelligence & incident response communities, intellectual property organizations) and registrars participating in the two-year pilot.

The team is available for one-on-one interviews with registrar and requestor organizations or individuals currently using RDRS. We will discuss your experiences with RDRS in the following areas:

• General Feedback - What’s working? What’s not working?
• Top 5 suggestions for feature/UI improvements
• How you/your organization use(s) RDRS and more

If you are a requestor or registrar currently using RDRS (e.g. submitting or processing RDRS requests) and are willing to provide your feedback on the system, please schedule an interview with ICANN by sending an email to rdrsfeedback@icann.org  with the subject line “RDRS Interview” and indicating whether you will be in Istanbul for in-person discussions or participating remotely and available for a Zoom Interview.

RDRS User Experience Interview Questions for Requestors & Registrars

1. On average, how many requests for non-public gTLD registration data does your organization submit/process daily using RDRS? Outside of RDRS? Please explain.
2. What aspects or elements of the RDRS, as a system (UI), are working well for you/your organization? Please explain.
3. What aspects or elements of the RDRS, as a system (UI), are presenting challenges? Please explain the challenges.
4. Please describe your experience interacting with the registrar/requestor once the registrar receives the request.  What is working? What is presenting challenges?
5. What are your top suggestions (up to 5) for improving the user experience in RDRS for all users? Please explain how these suggestions would help all users of the system.
6. What would a future version of RDRS need to look like for your organization to use RDRS regularly as your primary mechanism for submitting/receiving data disclosure requests?
7. Do you have any other comments/feedback for ICANN that may help improve RDRS? Please explain.
8. Additional Question from the GSNO Standing Committee: Do you see any legal or regulatory things on the horizon that could impact your interest in using RDRS?

Thanks

Lisa Carter

Sr. Program Manager, Strategic Initiatives

Internet Corporation for Assigned Names and Numbers (ICANN)

Telephone: +1 310 578 8953

Email: lisa.carter@icann.org

Skype: lisa.carter.icann

www.icann.org