Hello Karnika, So sorry to hear you had connectivity issues. Often a solution is to close the Adobe Connect room and re-open it. Alternatively, logging in from a different browser can help. Regarding your add in question, it is a very good idea to always follow AC pop up add in offers when you first log into the room, as being in an outdated room can indeed cause bugs. We can arrange for further testing if the above doesn't help solve the problem, Kindest regards, Nathalie From: karnika <karnika@sethassociates.com<mailto:karnika@sethassociates.com>> Date: Tuesday, August 9, 2016 at 7:35 PM To: "gnso-secs@icann.org<mailto:gnso-secs@icann.org>" <gnso-secs@icann.org<mailto:gnso-secs@icann.org>>, Marika Konings <marika.konings@icann.org<mailto:marika.konings@icann.org>> Cc: Nathalie Peregrine <nathalie.peregrine@icann.org<mailto:nathalie.peregrine@icann.org>>, "gnso-rds-pdp-wg@icann.org<mailto:gnso-rds-pdp-wg@icann.org>" <gnso-rds-pdp-wg@icann.org<mailto:gnso-rds-pdp-wg@icann.org>> Subject: problem connecting in adobe conference Dear Marika, I had problems connecting to adobe room in this conference. Could not hear any sound though speakers were on and chat window didn't function properly too. Are there any addins which I missed out? Any software update? With Regards, Karnika Seth Attorney at law. & Founding Partner SETH ASSOCIATES ADVOCATES AND LEGAL CONSULTANTS , [cid:image001.jpg@01D1F292.7E0C5720] (O): B- 10, Sector 40, Noida-201301, N.C.R, India. (Mon-Sat, 9.30 am-6 pm) Tel: + 91(120) 4352846,2500052, Mob: + 91 9810155766 Fax: + 91 (120) 4331304. Website: www.sethassociates.com<http://www.sethassociates.com>,www.lexcyberia.com E-mail: mail@sethassociates.com<mailto:mail@sethassociates.com>, mail@lexcyberia.com<mailto:mail@lexcyberia.com>