John Levine wrote:
desi 2022-11-23T23:49:55Z 57 days, 2:11:00
This is one is still evading all attempts for me. The saga so far: 2022-09-15 - applied for access after expiry 2022-10-20 - filed complaint #1 after being ignored for a month 2022-11-09 - ICANN acks complaint #1 after 3 weeks 2023-02-06 - filed complaint #2 after a few months 2023-03-01 - ICANN closes complaint #2 as a duplicate after 3 weeks 2023-03-09 - sent follow-up to ICANN to complaint #1 The system is still broken. When you submit a complaint, you get back an email that a ticket has been created with some ticket number, but that email does not mention the TLD the complaint pertains to. So unless you manually record the connection, you won't know which ticket is for what TLD until you get the proper acknowledgement with a copy of the complaint several weeks later (I believe this is when ICANN forwards the complaint to the registry - why only after a couple of weeks?). Also ICANN, when you close a complaint as a duplicate because of an existing pending ticket for that TLD and account, can you list the ticket ID of that existing ticket in the email message? Joe Wein SURBL