April 30, 2022
4:41 p.m.
It appears that Joe Wein via gtld-tech <joewein@surbl.org> said:
If complaints remain active when a request gets canceled and resubmitted, it means no new complaint can be filed if the resubmitted request is not processed either. It will automatically be rejected as a duplicate by the system.
If that is the case, which I hope it is not, that is clearly a bug in the implementation of the complaint ticketing system. But in theory at least, bugs can be fixed. R's, John