Hello Joe, I have relayed these questions to our colleagues from Contractual Compliance so that we can get clarification on these issues. Best regards, --Eduardo A. -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Joe Wein via gtld-tech <gtld-tech@icann.org> Reply-To: Joe Wein <joewein@surbl.org> Date: Sunday, May 15, 2022 at 9:55 PM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation "Eduardo Alvarez" wrote: > Furthermore, ICANN Contractual Compliance sends an additional manual > confirmation once the complaint is being initiated with the contracted > party > and the TLD should be included in the manual confirmations. Hi Eduardo, On May 6 I filed 6 complaints for ZFA requests that had been unprocessed for over a week (with a maximum of 7 weeks). On May 10 two of the ZFA requests were approved, without ICANN having sent the manual confirmation yet of the complaint having been forwarded to the contracted party (the email that links the ticket number to the TLD). There also was no email about the ticket having been closed because of the registry having demonstrated compliance (by belatedly having granted access). That means these two got approved without the ICANN complaint system even getting into gear... After 10 days the other four complaints are all still missing the email confirming the manual step indicating the complaint had been forwarded to the contracted party. And of course, no ZFA yet. TLD ".citadel" is one of those four, doing no better on the second request than the first previous one. I had canceled that one and re-applied after it had been ignored for 16 months. ICANN, can you tell us how long it should take from a complaint being filed to the complaint being forwarded to the contracted party? Is there any reason why that step is not automated? Joe Wein SURBL > Best regards, > > Eduardo Alvarez > ICANN -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Viktor Dukhovni via gtld-tech <gtld-tech@icann.org> Reply-To: "gtld-tech@icann.org" <gtld-tech@icann.org>, Viktor Dukhovni <ietf-dane@dukhovni.org> Date: Thursday, April 28, 2022 at 7:46 AM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote: > > I think my question has a broader audience, so I am asking it here > > instead: > > > > What effect does cancelling a long neglected "pending" request have > > on outstanding complaints? Are they also automatically closed? > > > > The reason I ask, is that after closing long neglected requests I am > > opening fresh requests in the hope that they might get approved this > > time around. If they don't get processed in a fairly generous time > > frame (say 4 weeks), I'd like to file a fresh complaint, and would > > like it to not register as a duplicate... > > Yes, that's a very likely source of proplems unless addressed. Meanwhile I wrote to compliance requesting that the extant complaints be closed... I hope that happens. > A request that I have made before: Can we please have the TLD mentioned in > the email that acknowleges that a complaint has been filed? Otherwise it is > very difficult to match ticket numbers to TLDs from our end. Yes, the email notices from the ZFA form have zero content, and should not be sent, I now just delete them unread. Only once the compliance department processes the filed complaint should there be an email notice. Everything in the email from the ZFA form was already conveyed when the website completed form submission. -- Viktor. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.