Re: [gtld-tech] CZDS Support for Request Cancellation
On Wed, Apr 27, 2022 at 10:12:46PM +0000, ICANN Global Support wrote:
Today we have released new functionality in the Centralized Zone Data Service (CZDS) system that allows zone file access requesters to cancel a previously submitted access request that is still in pending status.
Thanks! This is very much appreciated.
Canceled access requests will no longer require any action from the requester or the registry operator and will have no effect on future access requests.
If you have any questions, please contact globalsupport@icann.org.
I think my question has a broader audience, so I am asking it here instead: What effect does cancelling a long neglected "pending" request have on outstanding complaints? Are they also automatically closed? The reason I ask, is that after closing long neglected requests I am opening fresh requests in the hope that they might get approved this time around. If they don't get processed in a fairly generous time frame (say 4 weeks), I'd like to file a fresh complaint, and would like it to not register as a duplicate... [ I've cancelled and reopened ZFA requests for "citadel" and "xn--kput3i", it'll be interesting to see whether this helps to unwedge the process. ] -- Viktor.
On Wed, Apr 27, 2022 at 10:12:46PM +0000, ICANN Global Support wrote:
Today we have released new functionality in the Centralized Zone Data Service (CZDS) system that allows zone file access requesters to cancel a previously submitted access request that is still in pending status.
Thanks! This is very much appreciated.
Indeed, that was very welcome news!
I think my question has a broader audience, so I am asking it here instead:
What effect does cancelling a long neglected "pending" request have on outstanding complaints? Are they also automatically closed?
The reason I ask, is that after closing long neglected requests I am opening fresh requests in the hope that they might get approved this time around. If they don't get processed in a fairly generous time frame (say 4 weeks), I'd like to file a fresh complaint, and would like it to not register as a duplicate...
Yes, that's a very likely source of proplems unless addressed.
[ I've cancelled and reopened ZFA requests for "citadel" and "xn--kput3i", it'll be interesting to see whether this helps to unwedge the process. ]
I did the same for citadel, previously unprocessed since December 2020. Friends of friends currently have 5 pending requests for "xn--kput3i" outstanding from their respective ICANN accounts. At least this registry is consistent ;-) A request that I have made before: Can we please have the TLD mentioned in the email that acknowleges that a complaint has been filed? Otherwise it is very difficult to match ticket numbers to TLDs from our end. Joe Wein SURBL
-- Viktor.
_______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.
On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:
I think my question has a broader audience, so I am asking it here instead:
What effect does cancelling a long neglected "pending" request have on outstanding complaints? Are they also automatically closed?
The reason I ask, is that after closing long neglected requests I am opening fresh requests in the hope that they might get approved this time around. If they don't get processed in a fairly generous time frame (say 4 weeks), I'd like to file a fresh complaint, and would like it to not register as a duplicate...
Yes, that's a very likely source of proplems unless addressed.
Meanwhile I wrote to compliance requesting that the extant complaints be closed... I hope that happens.
A request that I have made before: Can we please have the TLD mentioned in the email that acknowleges that a complaint has been filed? Otherwise it is very difficult to match ticket numbers to TLDs from our end.
Yes, the email notices from the ZFA form have zero content, and should not be sent, I now just delete them unread. Only once the compliance department processes the filed complaint should there be an email notice. Everything in the email from the ZFA form was already conveyed when the website completed form submission. -- Viktor.
Thank you for your comments, we have passed along your feedback to ICANN Contractual Compliance. ICANN Contractual Compliance is aware of these concerns regarding existing complaints related to pending CZDS access requests. The team has informed that existing complaints that are already in progress with the Registry Operators would remain active when the request is cancelled, as long as a subsequent request is submitted immediately with the Registry Operator, without the need to submit a new complaint to ICANN Contractual Compliance by the requestor. Regarding the automated email notifications received as a result of submitting a compliance complaint, please note that this is a standard process in the receipt of any new complaint. Furthermore, ICANN Contractual Compliance sends an additional manual confirmation once the complaint is being initiated with the contracted party and the TLD should be included in the manual confirmations. Best regards, Eduardo Alvarez ICANN -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Viktor Dukhovni via gtld-tech <gtld-tech@icann.org> Reply-To: "gtld-tech@icann.org" <gtld-tech@icann.org>, Viktor Dukhovni <ietf-dane@dukhovni.org> Date: Thursday, April 28, 2022 at 7:46 AM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote: > > I think my question has a broader audience, so I am asking it here > > instead: > > > > What effect does cancelling a long neglected "pending" request have > > on outstanding complaints? Are they also automatically closed? > > > > The reason I ask, is that after closing long neglected requests I am > > opening fresh requests in the hope that they might get approved this > > time around. If they don't get processed in a fairly generous time > > frame (say 4 weeks), I'd like to file a fresh complaint, and would > > like it to not register as a duplicate... > > Yes, that's a very likely source of proplems unless addressed. Meanwhile I wrote to compliance requesting that the extant complaints be closed... I hope that happens. > A request that I have made before: Can we please have the TLD mentioned in > the email that acknowleges that a complaint has been filed? Otherwise it is > very difficult to match ticket numbers to TLDs from our end. Yes, the email notices from the ZFA form have zero content, and should not be sent, I now just delete them unread. Only once the compliance department processes the filed complaint should there be an email notice. Everything in the email from the ZFA form was already conveyed when the website completed form submission. -- Viktor. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.
On 29 Apr 2022, at 3:56 pm, Eduardo Alvarez <eduardo.alvarez@icann.org> wrote:
Regarding the automated email notifications received as a result of submitting a compliance complaint, please note that this is a standard process in the receipt of any new complaint.
Yes, but since the message contains ZERO information (no TLD name, no submitted reason, ...) it simply SHOULD NOT be sent. It is entirely useless. Please stop sending useless messages.
Furthermore, ICANN Contractual Compliance sends an additional manual confirmation once the complaint is being initiated with the contracted party and the TLD should be included in the manual confirmations.
These are the only useful messages sent in response to filing a complaint. -- Viktor.
It appears that Viktor Dukhovni via gtld-tech <ietf-dane@dukhovni.org> said:
On 29 Apr 2022, at 3:56 pm, Eduardo Alvarez <eduardo.alvarez@icann.org> wrote:
Regarding the automated email notifications received as a result of submitting a compliance complaint, please note that this is a standard process in the receipt of any new complaint.
Yes, but since the message contains ZERO information (no TLD name, no submitted reason, ...) it simply SHOULD NOT be sent. It is entirely useless. Please stop sending useless messages.
I would prefer that they find a programmer with sufficient expertise to fix the complaint scripts and take a few usefule fields from the database record about the complaint like, you know, the type of the complain and the name of the TLD, and plug them into the automated email notification. This isn't rocket science. The previous iteration of the automated notices did contain the TLD so how hard could it be? R's, John
The team has informed that existing complaints that are already in progress with the Registry Operators would remain active when the request is cancelled, as long as a subsequent request is submitted immediately with the Registry Operator, without the need to submit a new complaint to ICANN Contractual Compliance by the requestor.
Typically I would cancel a ZFA request if it hasn't been actioned for several months AND a previous complaint did not resolve the issue. If complaints remain active when a request gets canceled and resubmitted, it means no new complaint can be filed if the resubmitted request is not processed either. It will automatically be rejected as a duplicate by the system. The only way to complain then is to do a follow-up on the ticket number of the original complaint (pre-cancel) but that will be hard to do when the ICANN complaint acknowledgement mails don't disclose which ticket number relates to what TLD. The rejection message for "duplicate" complaints does not mention the ticket number of the original complaint either.
Furthermore, ICANN Contractual Compliance sends an additional manual confirmation once the complaint is being initiated with the contracted party and the TLD should be included in the manual confirmations.
That's correct, but in the case of my first complaint about .citadel, the manual confirmation you mention arrived *4 months* after the complaint submission. I am sure you would agree that's unacceptably long. Is it much better now? Checking my records, a few complaints I submitted on April 3 have only generated the initial ticket number mail ("A new case has been created...") so far but no manual confirmation yet that would link the ticket number and the TLD as you describe. That suggests that some submitted tickets may be sitting there for weeks before ICANN sends them to the contracted parties. Joe Wein SURBL
Best regards,
Eduardo Alvarez ICANN
-----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Viktor Dukhovni via gtld-tech <gtld-tech@icann.org> Reply-To: "gtld-tech@icann.org" <gtld-tech@icann.org>, Viktor Dukhovni <ietf-dane@dukhovni.org> Date: Thursday, April 28, 2022 at 7:46 AM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote: > > I think my question has a broader audience, so I am asking it here > > instead: > > > > What effect does cancelling a long neglected "pending" request have > > on outstanding complaints? Are they also automatically closed? > > > > The reason I ask, is that after closing long neglected requests I am > > opening fresh requests in the hope that they might get approved this > > time around. If they don't get processed in a fairly generous time > > frame (say 4 weeks), I'd like to file a fresh complaint, and would > > like it to not register as a duplicate... > > Yes, that's a very likely source of proplems unless addressed. Meanwhile I wrote to compliance requesting that the extant complaints be closed... I hope that happens. > A request that I have made before: Can we please have the TLD mentioned in > the email that acknowleges that a complaint has been filed? Otherwise it is > very difficult to match ticket numbers to TLDs from our end. Yes, the email notices from the ZFA form have zero content, and should not be sent, I now just delete them unread. Only once the compliance department processes the filed complaint should there be an email notice. Everything in the email from the ZFA form was already conveyed when the website completed form submission. -- Viktor. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.
It appears that Joe Wein via gtld-tech <joewein@surbl.org> said:
If complaints remain active when a request gets canceled and resubmitted, it means no new complaint can be filed if the resubmitted request is not processed either. It will automatically be rejected as a duplicate by the system.
If that is the case, which I hope it is not, that is clearly a bug in the implementation of the complaint ticketing system. But in theory at least, bugs can be fixed. R's, John
"Eduardo Alvarez" wrote:
Furthermore, ICANN Contractual Compliance sends an additional manual confirmation once the complaint is being initiated with the contracted party and the TLD should be included in the manual confirmations.
Hi Eduardo, On May 6 I filed 6 complaints for ZFA requests that had been unprocessed for over a week (with a maximum of 7 weeks). On May 10 two of the ZFA requests were approved, without ICANN having sent the manual confirmation yet of the complaint having been forwarded to the contracted party (the email that links the ticket number to the TLD). There also was no email about the ticket having been closed because of the registry having demonstrated compliance (by belatedly having granted access). That means these two got approved without the ICANN complaint system even getting into gear... After 10 days the other four complaints are all still missing the email confirming the manual step indicating the complaint had been forwarded to the contracted party. And of course, no ZFA yet. TLD ".citadel" is one of those four, doing no better on the second request than the first previous one. I had canceled that one and re-applied after it had been ignored for 16 months. ICANN, can you tell us how long it should take from a complaint being filed to the complaint being forwarded to the contracted party? Is there any reason why that step is not automated? Joe Wein SURBL
Best regards,
Eduardo Alvarez ICANN
-----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Viktor Dukhovni via gtld-tech <gtld-tech@icann.org> Reply-To: "gtld-tech@icann.org" <gtld-tech@icann.org>, Viktor Dukhovni <ietf-dane@dukhovni.org> Date: Thursday, April 28, 2022 at 7:46 AM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote: > > I think my question has a broader audience, so I am asking it here > > instead: > > > > What effect does cancelling a long neglected "pending" request have > > on outstanding complaints? Are they also automatically closed? > > > > The reason I ask, is that after closing long neglected requests I am > > opening fresh requests in the hope that they might get approved this > > time around. If they don't get processed in a fairly generous time > > frame (say 4 weeks), I'd like to file a fresh complaint, and would > > like it to not register as a duplicate... > > Yes, that's a very likely source of proplems unless addressed. Meanwhile I wrote to compliance requesting that the extant complaints be closed... I hope that happens. > A request that I have made before: Can we please have the TLD mentioned in > the email that acknowleges that a complaint has been filed? Otherwise it is > very difficult to match ticket numbers to TLDs from our end. Yes, the email notices from the ZFA form have zero content, and should not be sent, I now just delete them unread. Only once the compliance department processes the filed complaint should there be an email notice. Everything in the email from the ZFA form was already conveyed when the website completed form submission. -- Viktor. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.
Hello Joe, I have relayed these questions to our colleagues from Contractual Compliance so that we can get clarification on these issues. Best regards, --Eduardo A. -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Joe Wein via gtld-tech <gtld-tech@icann.org> Reply-To: Joe Wein <joewein@surbl.org> Date: Sunday, May 15, 2022 at 9:55 PM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation "Eduardo Alvarez" wrote: > Furthermore, ICANN Contractual Compliance sends an additional manual > confirmation once the complaint is being initiated with the contracted > party > and the TLD should be included in the manual confirmations. Hi Eduardo, On May 6 I filed 6 complaints for ZFA requests that had been unprocessed for over a week (with a maximum of 7 weeks). On May 10 two of the ZFA requests were approved, without ICANN having sent the manual confirmation yet of the complaint having been forwarded to the contracted party (the email that links the ticket number to the TLD). There also was no email about the ticket having been closed because of the registry having demonstrated compliance (by belatedly having granted access). That means these two got approved without the ICANN complaint system even getting into gear... After 10 days the other four complaints are all still missing the email confirming the manual step indicating the complaint had been forwarded to the contracted party. And of course, no ZFA yet. TLD ".citadel" is one of those four, doing no better on the second request than the first previous one. I had canceled that one and re-applied after it had been ignored for 16 months. ICANN, can you tell us how long it should take from a complaint being filed to the complaint being forwarded to the contracted party? Is there any reason why that step is not automated? Joe Wein SURBL > Best regards, > > Eduardo Alvarez > ICANN -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Viktor Dukhovni via gtld-tech <gtld-tech@icann.org> Reply-To: "gtld-tech@icann.org" <gtld-tech@icann.org>, Viktor Dukhovni <ietf-dane@dukhovni.org> Date: Thursday, April 28, 2022 at 7:46 AM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote: > > I think my question has a broader audience, so I am asking it here > > instead: > > > > What effect does cancelling a long neglected "pending" request have > > on outstanding complaints? Are they also automatically closed? > > > > The reason I ask, is that after closing long neglected requests I am > > opening fresh requests in the hope that they might get approved this > > time around. If they don't get processed in a fairly generous time > > frame (say 4 weeks), I'd like to file a fresh complaint, and would > > like it to not register as a duplicate... > > Yes, that's a very likely source of proplems unless addressed. Meanwhile I wrote to compliance requesting that the extant complaints be closed... I hope that happens. > A request that I have made before: Can we please have the TLD mentioned in > the email that acknowleges that a complaint has been filed? Otherwise it is > very difficult to match ticket numbers to TLDs from our end. Yes, the email notices from the ZFA form have zero content, and should not be sent, I now just delete them unread. Only once the compliance department processes the filed complaint should there be an email notice. Everything in the email from the ZFA form was already conveyed when the website completed form submission. -- Viktor. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.
Hi Joe, The Contractual Compliance team provided the following response to your comments. I also suggest to reach out to Compliance directly for further clarifications regarding their process or the status of specific complaints. ICANN Contractual Compliance staff strives to address new complaints within five business days of receipt. However, these timelines may be affected by overall complaint volumes being addressed by Compliance. If the complaint contains sufficient information as submitted, it may then be sent to the registry operator upon initial review. However, if a complaint requires further information to assess and validate, ICANN Contractual Compliance will follow-up with the reporter and investigate with the registry operator following receipt of necessary information from the reporter. Currently, no third-party complaints are automated. While the complaint forms are designed to require specific information needed to investigate and assess compliance with obligations relevant to a particular complaint type, users may still fail to submit a valid complaint. As a result, ICANN Contractual Compliance manually reviews submissions to ensure that they are complete and to prevent invalid complaints from being sent to contracted parties. Regards, --Eduardo A. -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Eduardo Alvarez via gtld-tech <gtld-tech@icann.org> Reply-To: Eduardo Alvarez <eduardo.alvarez@icann.org> Date: Wednesday, May 18, 2022 at 11:26 AM To: Joe Wein <joewein@surbl.org>, "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation Hello Joe, I have relayed these questions to our colleagues from Contractual Compliance so that we can get clarification on these issues. Best regards, --Eduardo A. -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Joe Wein via gtld-tech <gtld-tech@icann.org> Reply-To: Joe Wein <joewein@surbl.org> Date: Sunday, May 15, 2022 at 9:55 PM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation "Eduardo Alvarez" wrote: > Furthermore, ICANN Contractual Compliance sends an additional manual > confirmation once the complaint is being initiated with the contracted > party > and the TLD should be included in the manual confirmations. Hi Eduardo, On May 6 I filed 6 complaints for ZFA requests that had been unprocessed for over a week (with a maximum of 7 weeks). On May 10 two of the ZFA requests were approved, without ICANN having sent the manual confirmation yet of the complaint having been forwarded to the contracted party (the email that links the ticket number to the TLD). There also was no email about the ticket having been closed because of the registry having demonstrated compliance (by belatedly having granted access). That means these two got approved without the ICANN complaint system even getting into gear... After 10 days the other four complaints are all still missing the email confirming the manual step indicating the complaint had been forwarded to the contracted party. And of course, no ZFA yet. TLD ".citadel" is one of those four, doing no better on the second request than the first previous one. I had canceled that one and re-applied after it had been ignored for 16 months. ICANN, can you tell us how long it should take from a complaint being filed to the complaint being forwarded to the contracted party? Is there any reason why that step is not automated? Joe Wein SURBL > Best regards, > > Eduardo Alvarez > ICANN -----Original Message----- From: gtld-tech <gtld-tech-bounces@icann.org> on behalf of Viktor Dukhovni via gtld-tech <gtld-tech@icann.org> Reply-To: "gtld-tech@icann.org" <gtld-tech@icann.org>, Viktor Dukhovni <ietf-dane@dukhovni.org> Date: Thursday, April 28, 2022 at 7:46 AM To: "gtld-tech@icann.org" <gtld-tech@icann.org> Subject: Re: [gtld-tech] CZDS Support for Request Cancellation On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote: > > I think my question has a broader audience, so I am asking it here > > instead: > > > > What effect does cancelling a long neglected "pending" request have > > on outstanding complaints? Are they also automatically closed? > > > > The reason I ask, is that after closing long neglected requests I am > > opening fresh requests in the hope that they might get approved this > > time around. If they don't get processed in a fairly generous time > > frame (say 4 weeks), I'd like to file a fresh complaint, and would > > like it to not register as a duplicate... > > Yes, that's a very likely source of proplems unless addressed. Meanwhile I wrote to compliance requesting that the extant complaints be closed... I hope that happens. > A request that I have made before: Can we please have the TLD mentioned in > the email that acknowleges that a complaint has been filed? Otherwise it is > very difficult to match ticket numbers to TLDs from our end. Yes, the email notices from the ZFA form have zero content, and should not be sent, I now just delete them unread. Only once the compliance department processes the filed complaint should there be an email notice. Everything in the email from the ZFA form was already conveyed when the website completed form submission. -- Viktor. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on. _______________________________________________ By submitting your personal data, you consent to the processing of your personal data for purposes of subscribing to this mailing list accordance with the ICANN Privacy Policy (https://www.icann.org/privacy/policy) and the website Terms of Service (https://www.icann.org/privacy/tos). You can visit the Mailman link above to change your membership status or configuration, including unsubscribing, setting digest-style delivery or disabling delivery altogether (e.g., for a vacation), and so on.
participants (4)
-
Eduardo Alvarez -
Joe Wein -
John Levine -
Viktor Dukhovni