All,

Please find attached the PTI webpage mock up that Kal referred to. It shows how the SLA Change process with the current SLAs would be presented, along with linking to the new SLA page from the CSC ‘s webpage.

Regards,

Amy Creamer

GDD Strategic Project Manager

Global Domains Division (GDD)

Internet Corporation for Assigned Names and Numbers (ICANN)

Direct Line: +1 310 578 8910

Mobile: +1 424 537 8917

Email: amy.creamer@icann.org

Skype: amy_creamer