Hi Brett and all, Thank you all for your kind words about the September 2018 performance report. To answer your question Brett about the request in July, Category V or Other changes are defined as: Category V (Other change requests) — Other non-routine change requests. IANA is required to process change requests that may have special handling requirements, or require additional documentary evidence or additional clarifications from the customer or third parties, that do not afford them the ability to automate. These scenarios include, but are not necessarily limited to: i. Customers that require requests to be handled outside the online self-service platform, such as those lodging change requests through the exchange of postal mail; ii. Customers that have placed special handling instructions on file with IANA, or have otherwise asked for special handling for a request that deviates from the normal process, that must be executed manually by IANA staff; iii. Unique legal or regulatory encumbrances that must be satisfied that require additional processing; iv. Removing a TLD from service (e.g. retirement or revocation); v. Changes that relate to the operation of the root zone itself, including changing the Root Key Signing Key, altering the set of authoritative name servers for the root zone (e.g. the “root servers”), and changes to the “root hints” file. The July request that took 210 hours in root zone publication was a TLD removal request (Category V.iv above). Such requests typically require additional coordination for example requesting the revocation to take place on a certain date/time instead of as soon as it is ready. Thank you, Naela On 10/13/18, 3:23 AM, "Brett Carr" <brett.carr@nominet.uk> wrote: Excellent result of 100% well done. I do have a "historic" question as a new member of the CSC, if I look at Page 20 "Root Zone Publication" there is an "other Change" in July that hit 210 hours, I was just wondering what the cause of this was? Also I wanted to say I am really impressed with the SLE Dashboard which I didn't know existed until I read this months report. Are there any other tools I should be aware of that would be useful as a new CSC member. Thanks Brett From: ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Naela Sarras <naela.sarras@iana.org> Sent: Thursday, October 11, 2018 1:42:15 PM To: icann-csc@icann.org Subject: [ICANN-CSC] September 2018 Naming Function Performance Report Dear Colleagues, Enclosed is the Naming Function Performance report for the month of September 2018. PTI met 100% of the SLA thresholds. We look forward to discussing the report with you at the next CSC meeting. Best regards, Naela