Dear all, Please find included an update of the agenda for the upcoming call. Major and only change is deferral of item 5 of the agenda. The CSC has receveid all relevant material (see action 05) and since last update and discussion there is not yet anything additionally to mention. Kind regards, Bart Customer Standing Committee (CSC) Meeting 40 13 May  2020 @ 18:00 – 19:30 UTC Agenda 1. Welcome and Introduction 2. Action items Action Items Action 01 39 2020Secretariat to propose Refinement of terminology of Excellent and Satisfactory Performance before next meetingCompleted Action 02 39 2020Secretariat and James Gannon to check with GNSO Council (support staff) progress adoption procedure SLA changeCompleted, see item 4. Action 03 39 2020James Gannon to discuss with relevant GNSO groups CSC role with respect to monitoring PTI’s role as the operator of the Key Signing Key for the DNS Root ZoneSee item 6 Action 04 39 2020Secretariat to inform James of documentation shared with CSC on previous calls re monitoring role of CSC Completed Action 05 39 2020PTI to request Kim Davies to email document for longer term approachCompleted. Action 06 39 2020Secretariat to include item on agenda next meeting to start discussion longer term KSK roll-overCompleted, However in lieu of lack of new developments deferred until further notice.  Action 07 39 2020Secretariat to include topic metrics again on July 2020 agenda (revisit in 3 months)Ongoing Action 08 39 2020All, send additional proposed metrics, if any, to the listCompleted Action 09 39 2020Secretariat draft statement for IFRT based on key words to be provided CSCOngoing 3. PTI Performance April 2020 a) PTI report to CSC April 2020. b) Approval standard language to qualify monthly performance PTI (excellent, satisfactory, needs improvement). c) CSC Findings PTI Performance. 4. SLA Amendment Updates ccNSO Council approved SLA update. GNSO Council is pending. 5. Update discussion with relevant GNSO groups on adjustment CSC role with respect to monitoring PTI’s. 6. IFRT Update James Gannon / Amy Creamer on progress to date IFRT Draft statement CSC 7. AOB 8. Next meetings (confirmed) Wednesday 17 June 2020, 18.00 UTC Wednesday 15 July 2020, 18.00 UTC 9. Adjourn