Dear all, Please find included the agenda for the upcoming meeting 14 April 2021, 14.00 UTC. Please note the scheduled starting time. The first half hour is scheduled for the meeting with the ICANN Board Technical Committee, Kind regards, Bart ----- Customer Standing Committee (CSC) Meeting 49 14 April 2021 @ 14:00 – 15:30 UTC Draft Agenda 1. Welcome & Roll Call 1. Meeting ICANN Board Technical Committee – CSC (30 minutes) * Introduction CSC * Introduction BTC * Q&A, discussion 1. CSC regular meeting- roll call 1. Action items Action Items Action item 03 46 2020 Amy to Inform CSC when IFRT has submitted final report to the Board Pending decision IFRT Action item 04 46 2020 Liman to send note endorsing the recommendations to the Board Pending closure Action item 03 46 2020 Action item 01 48 2021 Adopt Finding report February 2021 online Completed Action item 02 48 2021 PTI to express view whether or not to adjust thresholds measurement basis (change from calendar days to business days) To be discussed under item 6 a Action item 03 48 2021 Discuss process with PTI, whether this process (Creation or redelegation gTLDs/contractor review) needs to be rewritten to only measure actions of PTI. To be discussed under item 6 b Action item 04 48 2021 Chair to invite Jamaes Gannon and Elaine Pruis to share view whether to change the threshold RZ-LGR related SLA from days to business days To be discussed under item 6 a Action item 05 48 2021 CSC members to select a chair and vice-chai Completed Action item 06 48 2021 Secretariat to schedule upcoming CSC meetings and send invites Completed 5. PTI Performance March 2021 a) PTI report to CSC March 2021. b) CSC Findings PTI Performance March 2021. 1. Review Thresholds SLAs 1. Need to adjust (calendar) days to business days? For discussion Follow-up discussions on SLA thresholds. Initial analyses shows manual thresholds are recorded in days. Assumption is that they are defined as calander days. Discussion whether suggesting a change from calander days to business days adds value. 1. Need to adjust process creation or redelegation gTLD/contractor review? For discussion See action item 03 48 2021 1. Update CSC membership Informational ICANN Org will initiate the CSC membership selection process before ICANN71 1. Joint CSC / PTI webinar to update and inform community? For discussion ICANN71 may provide an opportunity to inform and update direct customers through a webinar. 8. Next meetings * Meeting 50, Monday 17 May 2021, 02.00 UTC * Meeting 51, Wednesday 16 June 2021, 10.00 UTC * Meeting 52, Wednesday 21 July 2021, 18.00 UTC Proposal is to limit the August CSC meeting to approve the Findings report PTI performance July 2021 online 9. AOB 10. Adjourn