Dear all, Please find included the notes of meeting 57. Kind regards, Bart ----- Customer Standing Committee (CSC) Meeting 57 19 January @ 10 am UTC Agenda and Notes Action items meeting 57 * Action 01 57 2022: Staff to forward the report to community * Action 02 57 2022: Brett to alert the CSC and check whether something they consider relevant from effectivenss point of view. 1. Roll Call Meetings is quorate 2. Action Items Action Items Action item 04 54 2021 Secretariat to include discussion survey results in agenda February and/or March 2022 meeting To be included on Febraury agenda Action item 01 56 2021 Request Holly (email 10 January 2022) to include discussion on need to review of the SLAs on regular basis. Completed see item 6 All Actions completed 3. Performance IANA Naming Function December 2021 a) PTI report to CSC December 2021. 100 % - complaint resolved, no comments b) CSC Findings PTI Performance December 2021. Redline version. No questions. Friendly amendment: final sentence should read: The PTI considers the complaint closed. Findings report approved by the members. Action 01 57 2022: Staff to forward the report to community 4. Update CSC Effectiveness Review For Information and discussion New Metrics: Metric 20 opportunity to discuss and introduce item 5 Plan for public consultation it ot conduct webinar by end of March 2022, to introduce Initial report. Targeted audience: ccTLD and gTLD registry operators (direct customers IANA Naming Services) Next call RT (1 February 2022): RT to discuss and outcomes assessment metrics (achieved, not achieved, Not applicable). 5. Need to review SLAs/Thresholds? For discussion: At the last meeting ther was a pressntation on IANA Naming Function SLAs & Threshold. As part of the discussion it was raised that one would expect that the SLAs would be reviewed and asked whether they have been reviewed. Question for discussion: should the CSC and PTI review the set of SLAs & Thresholds? ( question has been rasied by Holly) Informative discussion with PTI Board. Questions: Is ther process for review? Is there a role for CSC with respect to generic review? Goal for raising the topic is that Idea should not to be lost Response: Not bad idea, Mention it to effectiveness team. Action 02 57 2022: Brett to alert the CSC and check whether something they consider relevant from effectivenss point of view. 6. Next Meetings * Meeting 58, 16 February 2022, 18.00-19.00 UTC (topics Discussion survey results, tentative meeting with RT, call for nominations chair and vice-chair) * Meeting 59, 16 March 2022, 02.00-03.00 UTC (Chair/Vice-Chair Election) 7. AOB 8. Adjourn