Thanks Naela,

From the report: "One ccTLD transfer request barely exceeded the validation and reviews threshold of 60 days. The request was not fully documented when it was submitted which required an extensive amount of communication with the requestor. The CSC has previously recommended that the threshold for this SLA"

This part of your SLA document is relevant to the discussion; I hope everyone has a chance to read it before the meeting. CSC has previously discussed changing this SLA to be measured differently. Some of the ideas discussed were to increase the overall target from 60 days to 90 days, measure the data annually instead of monthly due to low volume, or measure performance based on a rolling basis for the last one calendar year. After discussing the pros and cons of each, the CSC seemed to converge on the rolling method for the last one calendar year. (CSC Meeting 14, 15 September 2017). In analyzing the data from March 2016 to now, IANA staff believe that none of the three measurements above are true measures of performance of this type of request given the low volume and complexity and variedness of the quality of the request submission. It makes more sense to break this SLA into several SLAs to monitor the process at different stages. Given these factors, we suggest that the CSC consider new SLA types as follows: i) Tracking the number of interactions with the customer as an indication of the quality of the request ii) Amount of staff processing time when the request is waiting on staff after each interaction iii) Amount of time it takes to create any reports needed for review by external parties. I think that is a good way forward. Looking forward to the discussion. Elaine On Mon, Feb 11, 2019 at 1:13 PM Naela Sarras <naela.sarras@iana.org> wrote:

Dear Colleagues,

Please find attached the IANA Naming Function Performance report for the month of January 2019. During the month of January, we met 98.40% of the SLA thresholds.

We look forward to discussing the report with you at the next CSC meeting.

Best regards,

Naela

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