Dear all, Please find included the draft agenda for the upcoming CSC meeting. Please note it is part of the ICANN74 hybrid meeting. The CSS will be joined by the CSC Review Team (see agenda). The RT is included in copy. Kind regards, Bart ---- Customer Standing Committee (CSC) Meeting 62 Wednesday, 15 June 2022, ICANN74 07.00 – 08.00 UTC ( 09.00-10.00 am local time) Draft Agenda 1. Welcome & Roll Call 2. Action Items Action Items Action item 01 61 2022 Secretariat to circulate Findings Completed Action item 02 60 2022 Secretariat to schedule meeting with CSC RT during ICANN74 in the Hague Included agenda item 4 All Actions completed 3. Performance IANA Naming Function May 2022 a) PTI report to CSC May 2022. b) Discussion, if any, PTI’s Notification of a recent Performance Incident The CSC received notification from PTI on 8 June 2022 (20.00 UTC) about an incident that will impact SLA performance for May, and is expected to have an impact on our performance in June. c) CSC Findings PTI Performance May 2022. 4. Meeting with CSC Effectiveness review team Update by and discussion with CSC Effectiveness Review Items for discussion: 1. CSC Review Team Effectiveness Findings to date 2. Discussion on additional topics that emerged during the review * Frequency of meetings * Attracting new and adequate volunteers, appointment of alternates * Scope of CSC / Is there expectation SLAs are reviewed periodically? 5. Progress Upcoming CSC members and Liaisons appointment The term of the following members and liaisons ends 1 October 2022: Members • Gaurav Vedi (RySG) • Brett Carr (ccNSO) Liaisons * Lars-Johan Liman (term limited) - RSAC * Laxmi Prasad Yadav – GAC 6. Next Meetings * Meeting 63, 20 July 02.00- 03.00 UTC * Meeting 64, 17 August 2022, 10.00-11.00 UTC * Meeting 65, ICANN75 (17-22 September 2022) TBD’ed 7. AOB 8. Adjourn