Hello, Attached are the meeting notes from this week’s Plenary Call and Marilia’s presentation on how PTI solicits customer feedback. These document are publicly available on the IFRT’s wiki under Plenary Call #11<https://community.icann.org/display/ifr/May+12+2020+%2818%3A00+UTC%29+-+Call...> In preparation for the CSC’s Chair & Co-Chair joining us on Plenary Call #12, 26-May, please add/edit questions on the CSC Question tab within out working document, Contract Breakdown spreadsheet<https://docs.google.com/spreadsheets/d/1liYwq83mQa9rRkuPwqt7ZoUDVtN-yT_c/edi...> by 18-May-20. Regards, Amy Creamer Sr. Project Manager Office of the Chief Technical Officer (OCTO) Internet Corporation for Assigned Names and Numbers (ICANN<http://www.icann.org/>) Mobile: +1 424-537-8917 Direct Line: +1 310-578-8910 Email: amy.creamer@icann.org