The process of putting hands up has NOT been shared with us on the line. Mention of Jim ?? was made at the meeting but no practical details shared. This is not helpful. Regards --   Narelle Clark Director of Operations - Deputy CEO   Australian Communications Consumer Action Network Suite 402 Level 4, 55 Mountain St Ultimo NSW 2007 Ph: 02 9288 4000 Direct: 02 9288 4007 Fax: 02 9288 4019 TTY: 02 9281 5322