Improving the "complaint reporting and notification" process for end-users and registrants and the "tracking and compliance" processes by ICANN will provide the following benefits:
• Reduce errors and wasted time for all parties by providing “just in time” education and knowledge to people wanting to report problems
• Improve quality by making it easier to submit a valid complaint
• Reduce the cost of making (and responding to) erroneous complaints, for all parties
• Improving understanding of the limits of ICANN policies and other options to pursue if the issue is not covered by policy
• Improving the effectiveness of policy-compliance activities
• Improving the data available for GNSO (working-group) and ICANN (advisory-group) policy-making
• Improving the data available for compliance activities
• Answering the question “which comes first, policy-process or definitive data describing the problem?” along with suggestions as to how data can be gathered when it hasn’t yet been included in the reporting process.