See the informaiton below ---------- Forwarded message ---------- From: Matthias Langenegger <matthias.langenegger@icann.org> Date: Thu, Jan 8, 2009 at 9:56 AM Subject: [Summit-wg] Difficulties related to the 2nd Survey on the Summit To: "summit-wg@atlarge-lists.icann.org" <summit-wg@atlarge-lists.icann.org> Dear Summit WG members, As most of you probably know, there were some participants who experienced technical difficulties when they tried to access the 2nd Survey on the Summit. Big Pulse, our online voting administrator, has investigated the error messages that we received and informed us that there are three reasons why the problems could have occurred: 1. ICANN used the "require email activation" feature in earlier polls and BigPulse assumed that this was our default setting. When activated, "require email activation" requires an extra step from the user to click a link to activate the email. Most of the participants, whose email address was not yet activated, followed this step and were able to vote. In some cases the extra step led to confusion, however. The email activation is no longer required to vote and shouldn't cause problems in the remaining days. 2. There was a BigPulse server problem on December 24th, the day the vote started. Anybody who voted that day could have been affected by this problem, which could have caused misrecordings. 3. Some people got an "email error" message even after their email address was activated, however. In this case the problem seems to lie somewhere else. Our contact at BigPulse is still trying to figure out why this happened. However, since the email activation is no longer required, this should no longer be a problem. I extended the deadline for the 2nd Survey until Wednesday, 14 January at 1800 UTC, which is shortly before the next Summit WG call, This should allow us to "nail down" the five working groups at the next meeting. Thank you for your continuing efforts to get everybody's vote! Please contact staff@atlarge.icann.org if somebody still has problems accessing the survey. Best Regards, -- Matthias Langenegger At-Large Coordination Officer Internet Corporation for Assigned Names and Numbers (ICANN) Email: matthias.langenegger@icann.org Main Tel: +41 (79) 644 65 35 Fax: +41 (22) 594 85 44 Skype ID: matthiaslangenegger _______________________________________________ Summit-wg mailing list Summit-wg@atlarge-lists.icann.org http://atlarge-lists.icann.org/mailman/listinfo/summit-wg_atlarge-lists.ican... Summit WG URL: https://st.icann.org/Summit-wg