https://www.icann.org/en/blogs/details/requesting-your-input-office-of-the-o... Filling In the Big Picture with Data I invite and encourage all community members to take this baseline survey about the ICANN Office of the Ombuds, even if you haven't used the Office. The purpose of the survey is to get an understanding of how well-known and trusted the Office is within the ICANN community. I'll be using the data collected from the baseline survey to discover what's working (or not), to improve the services of the Office, and to monitor progress against the priorities set for the Office. Collecting and eventually sharing the survey data will help me strengthen accountability to the community. Most importantly, the survey gives you, the community, a voice in shaping the Office. Your Voice: Taking the Survey Click here to access the survey. The survey closes 30 May 2025. The survey should take you no more than five to eight minutes to complete. At the same time, I'm using this first survey to test the community's appetite for multilingual surveys; you can take the survey in English, French, and Spanish. The survey itself is confidential and has been designed so respondents cannot be identified. We will not be collecting any personal identifiers. After you've completed the survey, please encourage others to do the same! The more community member voices in the survey, the more complete the picture. Acknowledging the Community Spirit and Next Steps I'm pleased to say this survey benefited richly from the ICANN community and volunteer spirit. I'd like thank all our survey testers, including Alfredo Calderon, Sébastien Bachollet, Aziz Hilali, and Robert Guerra, who gave excellent feedback and helped improve the survey. A short time after the survey closes, I'll share the results with the ICANN community via a brief report, alongside an Ombuds Office Action Plan. I plan to re-run the survey in nine to 12 months to track changes (and ideally, progress) in community awareness of and trust in the Office. Going forward, I'll continue to improve how we use data in the Office, including tracking client satisfaction and drawing richer insights from cases. Keep an eye out for upcoming blogs, including more details about the Office's activties and strategic priorities. As always, please get in touch should you have any questions or suggestions: elizabeth.field@icann.org or ombuds@icann.org.